Returns & Exchanges
At Subella Hair, we strive for complete satisfaction with your luxury extensions; if you are not entirely happy, we offer a 30-day return window for items in their original, unaltered condition. To maintain hygiene standards, all hair must be returned with the security seals intact and the lace uncut.
Initiate Your Request
Contact our support team at [email protected] with your order number and photos of the product to receive a Return Authorization (RA) number.
Prepare the Package
Securely pack the hair extensions in their original silk bag and box, ensuring all tags, labels, and hygiene seals are undisturbed.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Quality Inspection & Refund
Once our specialists verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing