Frequently Asked Questions
Everything you need to know about your Subella Hair journey.
What is the quality of Subella Hair extensions?
We specialize in 100% Virgin Human Hair. Our extensions are ethically sourced, tangle-free, and can be styled, colored, and washed just like your natural hair.
How long does shipping take?
Orders are typically processed within 24-48 hours. Standard shipping takes 3-5 business days domestically, while international shipping can take 7-14 business days depending on the destination.
Can I return or exchange my order?
Yes, we offer a 14-day return policy for items in their original, unopened packaging with all security ties intact. For hygiene reasons, we cannot accept hair that has been worn or altered.
How do I choose the right length and texture?
We offer a comprehensive length guide and texture chart on our product pages. If you are unsure, our customer service team is available to provide personalized recommendations based on your hair goals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay for your convenience.
How should I maintain my hair extensions?
To ensure longevity, we recommend using sulfate-free shampoos, deep conditioning weekly, and using a heat protectant spray before styling. Store your extensions in a cool, dry place when not in use.